Service Management - Teori och Forskning / Theory and Research in Service Management
This course aims to give doctoral students, working with service research and related fields, an overview of the evolution and most recent development within the field. More specifically, the course content highlights the recent “systems turn” in service research and focuses on a theme of “Service System Transformation”. From the course, doctoral students will gain an understanding of the theoretical foundations, key perspectives and emerging concepts within the field of service research and service management in particular.
More specifically the following topics will be discussed in-depth during the course:
1. The theoretical foundations and Service perspective on sustainability – environmental and social responsibility
2. Perspectives on change and transformation in service research
3. Systemic approaches to service innovation and design
4. Service systems, technology and platformization
The pedagogical philosophy of the course is designed to support the attending doctoral students in formulating research problems and conducting their own research. The method resembles problem-based learning in that the students are responsible for reading and analysing the assigned literature in-depth before the lectures to be able to discuss and problematize the literature during the course. The reading material will be provided to the participants well in advance and must be read before the lectures and seminars.
The first lecture will be held September 14th at Roma Tre University in Rome following the AQUIS conference in Viterbo, Italy, held on September 11th to 13th, 2024 or via Zoom.
The remaining three sessions will take place at the CTF-Service Research Center/Karlstad Business School, Karlstad University, Sweden or via Zoom.
The course is aimed primarily at doctoral students in Business Administration and related disciplines. Maximum number of participants is 20
Read the Course instructions on how to apply for the course. Last day to apply is August 20th.