By focusing on prevention and methods for intervention, researchers Anna Fyrberg Yngfalk and Markus Felleson at CTF, Service Research Center at Karlstad University, hope to contribute with new knowledge.
The two researchers have received funds from the Nordic Council of Ministers through NIKK, Nordic Information on Gender, in order to analyse how Nordic ideals related to management and organisation affect the work environment for people working in the service sector and
2021-12-10
In his doctoral thesis, Proactivity in Service Failure and Service Recovery, Jasenko Arsenovic has focused on the process of managing customer complaints.
Taking care of your customers is at the core of the retail business. A greeting or just a friendly smile can make people open their wallets a little bit more. The first 30 seconds in a store is crucial for the customer’s impression of the place. But it is possible to rectify a bad first impression.
2013-10-21
"Making a Difference" was the theme of the Association for Consumer Research North American Conference that was held October 3-6 in Chicago, USA. The conference had about 1500 participants, including several world-leading researcher in consumer behavior. CTF was represented by researchers Anders Gustafsson and Tobias Otterbring.
Professor Anders Gustafsson and PhD Student Tobias Otterbring presented two studies.
2014-09-05
On June 26th - 29th researchers from CTF, together with more than 200 service researchers and business leaders from around the world, gathered in Miami, Florida, to discuss and present the latest trends and research results in the customer service and customer experience at the annual Frontiers in Service Conference.
In today’s society there is a large amount of data available that businesses and organizations can use to, for example, develop new services.
2019-12-13
The effects of digitalisation result in continuous organisational changes. These changes affect the physical, psychosocial, and organisational work environment.
2018-09-04
Researchers Johan Quist and Martin Fransson have for several years together with different authorities conducted research on how the public sector can be better, more relevant and appropriate for citizens.
2021-06-01
On 1 June, the distance learning recommendation for universities and university colleges is lifted. Teaching and examinations can now gradually start to be held on campus to a larger extent, albeit under restrictions to reduce crowding and the risk of infection.
2016-08-29
Until the end of April, Per Kristensson, Professor of Consumer Psychology and Innovation, is a Visiting Professor at the Center for Service Leadership, one of the flagships of Arizona State University. We had a chat with Per to see how he is doing.
Hello Per, how is life at Arizona State University, ASU?
- It is great! ASU is large, with 77,000 students and 12,500 employees. The University is ranked second highest in the U.S.
2015-02-26
Victoria is the contact person for the program it design and IT, project management and business systems.
In the future, probably also for Web and multimedia (Victoria can lobby of cases to Kristina Fransson on Communications Department).
2022-01-20
Per-Ola Wiklander, Senior Lecturer in Public Law and Programme Director at Karlstad Business School, is pleased with the development of the law programme. And the students find jobs right away.
- I have been involved from the start as a teacher and I took on the role of programme director 2.5 years ago. It has been quite a bit of development work, as a degree in law is very comprehensive. Our students have been both ambitious and capable, however.
2017-01-20
Julio Angulo was awarded his doctorate at Karlstad University in 2015 and is now doing research on user experience at Google. On 13 January he visited Karlstad University to give a lecture on his journey from Karlstad to Google to inspire students.
”During my time at Karlstad University I met many clever and motivated students.
2016-05-23
On the 10 May Monika Rydstedt Nyman successfully defended her licentiate thesis titled "Learning and knowledge sharing from management of extreme weather induced impacts on the Swedish transport infrastructure - Case study of the Swedish Transport Administration".
As opponent acted professor Peter Söderholm, Quality Technology and Management, Luleå University of Technology (to the right in the image) and as examinator professor Ragnar Andersson, Risk Ma
2023-04-19
Research findings from Karlstad University were presented at a conference in Oslo.
- As always when it comes to changing cultures, it is important to be persistent and not give up, says Markus Fellesson from the Center for Service Research (CTF).
Markus Fellesson and Anna Fyrberg-Yngfalk, researchers at the Service Research Center (CTF) and Karlstad Business School, you recently participated in the conference “Prevent and Intervene – Ending Sexual Harassment at Work” in
2023-09-14
The situation surrounding the course Intercultural studies: race and whiteness in Sweden, which has attracted a lot of media attention, has led to a report being filed with the Disciplinary Board of Karlstad University.
The report was entered in the registry on Thursday and will be processed promptly.
2022-05-23
What happens when manufacturing companies, who previously focused on products only, begin to focus on services? What challenges are they put up against and how can they face them? This is what Nina Löfbergs thesis is about.
Globalization and increased competition from low-cost countries has pushed many Swedish manufacturing companies firms to focus on services rather than only products.
2020-11-17
Värmland has received stricter general guidelines and Karlstad University is adapting teaching and research accordingly. In line with this, all activities will as far as possible take place remotely.
A vice-chancellor’s decision was made on Monday following the new stricter general guidelines for Värmland County from the Public Health Agency. Karlstad University is taking its responsibility to help reduce the spread of infection.
2023-06-01
Jan Ch Karlsson, Professor of Working Life Science at Karlstad Business School, and his German colleague and collaboration partner have been given an award for their article “Towards a Sociology of Meaningful Work”.
– Work that includes a lot of negative stress or rigid hierarchies is actually lethal, says Jan Ch Karlsson.
Why is research about meaningful work so important?
– Most people spend a large portion of their lives and their waking hours working.
2016-04-26
CTF Professors Anders Gustafsson, Per Kristensson and Lars Witell, are together with Professor Gary Schirr at Radford University, the authors behind the new book "Service Innovation”.
CTF Professors Anders Gustafsson, Per Kristensson and Lars Witell have teamed up with Professor Gary Schirr at Radford University, in the new book "Service Innovation".
"We are delighted that our book on service innovation finally is available in English.
2022-09-09
Jörg Pareigis has been awarded the prestigeous "Emerald Literati Award 2022" for the article ”Office types and worker´s cognitive vs affective evaluations from a noise perspective” published in the Journal of Managerial Psychology.
The article, written by researchers Tobias Otterbring, University of Agder, Christina Bodin Danielsson, KTH, and Jörg Pareigis, examines the links between office types and employees' subjective well-being regarding cognitive and affective eval
2013-01-15
New dictionaries online!
The university library have subscribes to several dictionaries from Norstedts through Wordfinder online.
The dictionaries are available on the university or by logging in with your NetID. If you creatre a personal account using your @kau email address you can also download an app to your cellphone.
Students and employees may search bilingual dictionaries from Norstedts, in English, Swedish, Italian, Spanish, French, Finnish and German.
2023-12-07
