The paper “Firm-brand community value co-creation as alignment of practices” by Per Skålen, CTF, Stefano Pace, Kedge Business School, and Bernard Cova, Kedge Business School, published in European Journal of Marketing (2015) Vol 49 3 E has been selected by the journal’s editorial team as a Highly Commended Paper in the 2016 Emerald Literati Network Awards for Excellence.
The paper is available for free download until end of May 2016 at emeraldinsight.com.
On March 11th Sara Davoudi, Ph. D student in Business Administration presented, her licentiate thesis Innovative Value Creation in Public Transport at an open seminar at Karlstad University.
With hopes to develop new innovations and increase the number of travelers the structures in Swedish local and regional public transport have changed in recent years.
The researchers Lars E Olsson, Peter Magnusson and Alexandre Sukhov have been awarded the “Nokia Award for the Paper with the Best Technological Implications”.
The award “Nokia Award for the Paper with the Best Technological Implications” was presented at the conference “Charting the Future of Innovation”, organized by ISPIM, the International Society for Professional Innovation Management in March in Boston, USA.
The researchers received the award for the conference pa
Margareta Friman, Professor of Psychology at CTF, Service Research Center, Karlstad University will be Assistant Editor on the subject of environmental psychology in the journal “Frontiers in Psychology”.
Margareta Friman has been offered and has accepted a position as assistant editor on the topic environmental psychology in the scientific journal “Frontiers in Psychology”.
The journal publishes research across the psychological field that are divide
We are happy to welcome Charlotte Bäccman, Ph D in Psycholgy to CTF.
Charlotte is a new researcher in the research profile “Service innovation for sustainable business” which is about understanding and mapping the ingredients of service innovation, how service innovation comes in and changes industries fundamentally.
We welcome Ph D Anna Fyrberg Yngfalk to CTF.
Anna Fyrberg Yngfalk is a Ph D in Business Administration specialized in Marketing. Anna defended her thesis in 2011 at Stockholm University School of Business. In her research, she is interested in studying how service and other marketing discourses affect and shape organizations’ and consumers’ practices and identities.
We welcome Professor dr. Paul Gemmel from Belgium, who will be visiting us until April 11th.
Paul Gemmel is full professor of Service and Healthcare Management at the Faculty of Economics and Business administration of the Ghent University and Senior Research Fellow at the Vlerick Business School, both located in Belgium.
Mark October 6th in your calendar!
This is the day when CTF, Service Research Center, invites everyone to a 30 year anniversary celebration. It will be a future-oriented all-day event with brief flashback from our 30 years of service research.
Researchers and experts from academia, industry and public administration will share their knowledge and experience in services, customer experiences and other current topics in service research.
Are users a good proxy for experts in ideation and screening during the NPD Process? Researchers Peter Magnusson, Erik Wästlund and Johan Netz explain, watch the clip on Youtube here >
The article “Exploring User’s Appropriateness as a Proxy for Experts When Screening New Product/Service Ideas” is published in the latest issue of JPIM, Journal of Product Innovation Management.
During a six month period Karlstad University will be developing a strategy for web-based distance learning at advanced levels. Training courses will be developed in partnership with industry and various community stakeholders, and are based on research conducted at some of the University’s excellent and strong research groups.
Karlstad University along with Samot, The Service and Market Oriented Transport Research Group, is the leading European institution on public transport research. These are findings from a new study where public transport research was surveyed.
The study shows that public transport research involve both disciplinary and interdisciplinary research and has increased in recent years. The biggest increase in this area occurs in the US and in China.
Representatives from world-leading companies, researchers, teachers, consultants and politicians were invited to Karlstad CCC on December 2-3 to discuss how we can develop future welfare service. The requirements on both services and suppliers are becoming higher and regardless if the user is called customer, citizen, local resident, or patient, it is the experience that makes the difference. To offer services based on the user’s requirements is becoming increasingly important.
Jessica Westman, Ph D Student in Psychology, defended her licentiate thesis "Experiences of everyday travel - through the lens of a child" on December 11th at Karlstad University.
The purpose of the thesis is to investigate how children experience their everyday travel. More specifically, do travel mode, travel time, and travel activities influence children’s experiences of their everyday travel, their current mood, and their cognitive performance.
Read the thesis here >
Director of Samot, The Service and Market Oriented Transport Research Group at Karlstad University. After almost ten years of operation it is now time to sum up and look at the future. What happens to Samot now?
Right now we are mobilizing for the future. It is important to capitalize on the knowledge and networks that have been formed during the 10-year period. It has been an amazing journey and efforts from many parties.
The research group Samot, The Service and Market Oriented Transport Research Group at Karlstad University, has been commissioned to form an innovation cluster to coordinate and stimulate innovation, technology transfer, commercialization and dissemination of information on energy-efficient public transport.
The majority of purchasing decisions are made on location in the store. Even if you already in advance have decided what kind of cereal to buy, it is not until you are in the store that it is determined which cereal box ends up in the basket. Store owners and manufacturers are well aware of this and that is why our stores are filled with various messages for us consumers. The question is, what actually works and how do the consumers react?
PhD candidate Sanna Ketonen-Oksi from Tampere University of Technology will be visiting CTF between December 2-9. She is interested on how CTF researches have approached the service based thinking and B2B value creation related research.
Sanna Ketonen-Oksi is s a 3rd year PhD candidate in Business and Technology Management at Tampere University of Technology.
Professor Ajay K. Kohli from the Scheller College of Business, Georgia Institute of Technology, USA, is visiting CTF and Karlstad University on November 23 - 24.
