The journal article “Relationship Characteristics and Cash Flow Variability: Implications for Satisfaction, Loyalty and Customer Portfolio Management” by Crina Tarasi, Ruth Bolton, Anders Gustafsson, and Beth Walker, Journal of Service Research, May, is one of MSI's "Must Reads" from 2013.
"Just as in finance, reducing the volatility of customer cash flows can improve overall marketing performance. Why?
The journal article “Relationship Characteristics and Cash Flow Variability: Implications for Satisfaction, Loyalty and Customer Portfolio Management” by Crina Tarasi, Ruth Bolton, Anders Gustafsson, and Beth Walker, Journal of Service Research, May, is one of MSI's "Must Reads" from 2013.
"Just as in finance, reducing the volatility of customer cash flows can improve overall marketing performance. Why?
In our new brochure from SISB, Service Innovation for Sustainable Business you can read about our research studies on Business Models and the customer journey in collaboration with the swedish companies Ericsson, Volvo, Löfbergs and Ikea. Manfred Dasselaar, Service Innovation Researcher at Ericsson, give his reflections on our joint research within SISB.
Read the brochure here >
In our new brochure from SISB, Service Innovation for Sustainable Business you can read about our research studies on Business Models and the customer journey in collaboration with the swedish companies Ericsson, Volvo, Löfbergs and Ikea. Manfred Dasselaar, Service Innovation Researcher at Ericsson, give his reflections on our joint research within SISB.
Read the brochure here >
The Inspec database is now searchable through Ebsco and OneSearch.
Insepc is the leading bibliographic database providing abstract and indexing to the world´s scientific and technical literature
Previously we have had acess through the Engineering Village platform.
The Inspec database is now searchable through Ebsco and OneSearch.
Insepc is the leading bibliographic database providing abstract and indexing to the world´s scientific and technical literature
Previously we have had acess through the Engineering Village platform.
As a part of a course (Informations Systems: Practical Training 7.5 ECTS credits) two Web and multimedia students, Jonatan Jansson and Erik Knutsson, completed their internship in the Usability Lab.
Their tasks included development of the new web Ozlab system. For example, Jonathan and Erik developed functions that simplify the shell building process.
As a part of a course (Informations Systems: Practical Training 7.5 ECTS credits) two Web and multimedia students, Jonatan Jansson and Erik Knutsson, completed their internship in the Usability Lab.
Their tasks included development of the new web Ozlab system. For example, Jonathan and Erik developed functions that simplify the shell building process.
We welcome Gabriella Arcese Ph. D in Commodity Science, and Laura Di Pietro Ph. D student in Commodity Science and Quality Management, from Roma Tre University, who are visiting us for the coming three weeks to work with Professor Bo Edvardsson and Ph D Student Kotaiba Aal.
Laura Di Pietro is a Ph D student in Commodity Science and Quality Management at the Department of Business Studies.
We welcome Gabriella Arcese Ph. D in Commodity Science, and Laura Di Pietro Ph. D student in Commodity Science and Quality Management, from Roma Tre University, who are visiting us for the coming three weeks to work with Professor Bo Edvardsson and Ph D Student Kotaiba Aal.
Laura Di Pietro is a Ph D student in Commodity Science and Quality Management at the Department of Business Studies.
Bo Edvardsson, Professor at CTF and Assistant Vice Chancellor at Karlstad University, have received the Visiting Erskine Fellowship at the College of Business and Law at University of Canterbury, New Zealand.
Bo Edvardsson will spend a month as a visiting Professor at University of Canterbury. The university is located in Christchurch, the largest city on the south islands, with about 350 000 inhabitants.
Bo Edvardsson, Professor at CTF and Assistant Vice Chancellor at Karlstad University, have received the Visiting Erskine Fellowship at the College of Business and Law at University of Canterbury, New Zealand.
Bo Edvardsson will spend a month as a visiting Professor at University of Canterbury. The university is located in Christchurch, the largest city on the south islands, with about 350 000 inhabitants.
From 10 January the library closes earlier.
The new opening hours are:
Friday: 8-16
Saturday: 10-15
Sunday: 10-15
The newspaper reading room is available with a key card.
See all opening hours
From 10 January the library closes earlier.
The new opening hours are:
Friday: 8-16
Saturday: 10-15
Sunday: 10-15
The newspaper reading room is available with a key card.
See all opening hours
Erik Wästlund, Lecturer in Psychology and researcher at CTF, appears in the latest issue of the popular science magazine Scientific American. The article talks about how people easier understand and remember text on paper compared to text on a screen.
- As a part of my Ph D thesis I conducted a study where I compared reading comprehension between paper and screen. The results showed that text on paper was easier to understand.
Erik Wästlund, Lecturer in Psychology and researcher at CTF, appears in the latest issue of the popular science magazine Scientific American. The article talks about how people easier understand and remember text on paper compared to text on a screen.
- As a part of my Ph D thesis I conducted a study where I compared reading comprehension between paper and screen. The results showed that text on paper was easier to understand.
.. Professor at CTF. You are leaving for Arizona State University during the Christmas Holidays. What are you going to do there?
- I will spend four months as Visiting Professor at The Center for Service Leadership. I will meet and work with Professors Mary Jo Bitner och Amy Ostrom.
Varför har du valt att åka just dit?
- I have established connections there through CTF and have visited the University serveral times during shorter periods.
.. Professor at CTF. You are leaving for Arizona State University during the Christmas Holidays. What are you going to do there?
- I will spend four months as Visiting Professor at The Center for Service Leadership. I will meet and work with Professors Mary Jo Bitner och Amy Ostrom.
Varför har du valt att åka just dit?
- I have established connections there through CTF and have visited the University serveral times during shorter periods.
... from Eawag, Schweiz, welcome back! What brings you to CTF this time?
- Thanks. It's great to be back. I'm here to prepare the new joint PhD position between CTF and Eawag. Thankfully, we have a very promising candidate and we now just want to manage the administrative challenges. In addition, I had a meeting with the company Metso yesterday, we discussed one of my former research topics on service business in China.
... from Eawag, Schweiz, welcome back! What brings you to CTF this time?
- Thanks. It's great to be back. I'm here to prepare the new joint PhD position between CTF and Eawag. Thankfully, we have a very promising candidate and we now just want to manage the administrative challenges. In addition, I had a meeting with the company Metso yesterday, we discussed one of my former research topics on service business in China.
