Imagine if someone would tell you that your child’s wellbeing, quality of life, physical health, and school performance could increase if their car travels were replaced by independent travel. This is a rather daring statement but in fact, research from different countries and continents show that this is actually the case.
Which Swedish company is the most innovative, if you ask the customers? This is what researchers at CTF, Service Research Center at Karlstad University, are investigating.
How the user perceives accessibility is an important factor in the development and evaluation of attractive and sustainable transport services. Despite this, the user perspective is generally left out in traditional accessibility evaluations, in favor of a focus on objective measures.
Should the plastic lid on the milk carton packaging be left or torn off before sorting? And what about the plastic packaging around meat products, should you rinse out the food residues before sorting? At Christmas time the amount of household waste increases, and recycling is often experienced as messy, time consuming and complicated.
The Holidays are approaching, and another research year is coming to an end. When I look back at 2018 I feel very proud.
During the year, we had five PhD defenses, which is eight in total if we also count 2017. It is a clear indication that CTF is an academic environment to count on. We have hosted several events, for example the Service-Dominant Logic Day, and the conferences: Nordic Relationship Dynamics and Service Convention Sweden 2018.
Experts who are open to change view ideas as opportunities and approach idea screening as a generative process, while conservative experts are more reserved in their idea screening activities. These are the findings of a new study where researchers at CTF, Service Research Center at Karlstad University, have examined how a person’s sense of identity influences the way in which they screen early ideas for innovation projects.
On December 3, Jan Wallander and Tom Hedelius Foundation, and the Tore Browaldh's Foundation announced 20 new recipients of the Wallander Scholarship for outstanding doctoral dissertations. One of the recipients is PhD Kaisa Koskela-Huotari at CTF, Service Research Center at Karlstad University.
Congratulations to the Wallander Scholarship!
"Thank you! I am extremely happy and honored to be awarded the prestigious Wallander Scholarship.
As a service researcher or a marketing scholar, you have most likely heard of Service-Dominant (S-D) Logic. However, do you really know what this potentially paradigm changing mindset is all about? Read the latest CTF blog by PhD Kaisa Koskela-Huotari.
In 2004, Steve Vargo and Bob Lusch published an article in the Journal of Marketing entitled ‘Evolving to a new Dominant Logic for Marketing’.
Health insurance is one of the foundations of Swedish welfare, and a security for citizens that are unable to work due sick leave. Today, citizens on sick leave have to work and be active in their contact with administrative officers at the Social Insurance Agency, in what is named bureaucratic co-creation, to get their case processed and to receive health insurance benefits.
Can digital methods facilitate employees and patients to co-create new healthcare services? This is what researchers at CTF, Service Research Center at Karlstad University, will investigate in a new research project. Together with the County Council of Värmland and CGI, they will develop and test a digital method for patient involvement in healthcare.
In October, CTF, Service Research Center at Karlstad University, arranged a two day seminar on Service-Dominant Logic. The program was formed around Stephen L Vargo, one of the researchers behind the marketing theory, and one of the world’s top ranked researchers.
- Our Service-Dominant Logic days were very successful.
We welcome Andrey Abadzhiev, new PhD Student in Business Administration, at CTF.
Andrey Abadzhiev joined CTF, Service Research Center at Karlstad University, in June 2018.
How are power and gender reflected in the service encounter between customer and employee in service organisations, and what are the consequences on the work environment for the employee?
PhD Student Jana Huck studies patient and employee involvement during the refinement of ideas for improving the Swedish Public Healthcare Service.
The Swedish public healthcare sector is under immense pressure to innovate in order to adjust to major challenges. These challenges not only relate to a lack of resources and medical staff, but also to the demographic change towards an aging society and increasingly unhealthy society.
A new study by researchers at Karlstad University and Lund University shows that there are both shortcomings and development potential in the food supply chain in terms of the environmental impact.
In recent years, Karlstad University has invested in developing several flexible and international cutting-edge courses. During the spring semester of 2019, three new courses specifically aimed at professionals in the areas of service innovation and computer networking are offered.
“Karlstad University establishes itself as one of the leading Swedish institutions by offering these type of courses.
The online course "Servitization" will start in January 2019, and is now open for application until October 15th, 2018. Servitization, also called service infusion or service-product systems, is a highly important issue for many manufacturing companies around the world.
Starting in January 2019, the online course "Idea Management" will give you a review of idea management practices, and teach you how to manage the generation, refinement, and assessment of ideas for both product and service innovations.
Idea Management (6 ECTS credits) is a web-based course at master’s level developed for professionals working with or having an interest in service, customer experiences and business development.
There is a shift happening within service design from designing something "out there" to designing ourselves. This shift opens up questions about how we might design our "systemic-self" and what new approaches we need to do so.
In service design, there is often a focus on mapping the service systems we wish to change. We create personas, draw user journeys and plot out the different stakeholders.
