The Journal of Service Research has announced a Call for Papers for a Special Issue on Service Design and Innovation. This is an excellent opportunity for the service design and innovation community.
Submission deadline: January 15, 2016.
Expected publication date: August 2017.
The Editor is Mary Jo Bitner, Arizona State University, USA, and Guest Co-Editors are: Lia Patricio, University of Porto, Portugal, Raymond P.
Ph. D student, Business Administration at CTF. You are currently in New Zealand, what are you doing there?
- I will spend the spring semester here at University of Otago to work on my thesis, make new contacts and develop my international network. In addition, I will take the opportunity to experience a beautiful country with amazing nature and incredibly nice people.
Seven out of twenty, or 35 percent. That is the number of research projects at Karlstad University that have been approved and receive funding from the Horizon 2020 EU framework program. The average in EU is 11 percent. One of the projects funded by Horizon 2020 will be led by researchers Bo Edvardsson and Bård Tronvoll at CTF.
The Horizon 2020 EU framework program was launched in January 2014.
Service Design for Innovation (SDIN), a Marie Curie European Training Network, is now seeking 9 outstanding Early Stage Researchers (ESR) to join its 3 years research training program, involving a PhD enrolment and a full-time contract.
These Marie Curie positions are attractive and highly prestigious opportunities for Early Stage Researchers in the field of Service Design and Innovation.
SDIN offers the resources, infrastructure and expertise of 8 highly reputed European academic and non-academ
Professor Anders Gustafsson has been awarded the “Highly Commended Paper Award” for the article “Small details that make big differences: A radical approach to consumption experience as a firm’s differentiating strategy” by the publisher Emerald.
A new research and innovation project is focusing on manufacturing companies to strengthen their competitiveness and increase their profitability by moving from goods to service production.
We welcome Oksana Tokar, Ph D Student at the Department IT Management & Consulting, Universität Hamburg, in Germany, who will be visiting us for the next two weeks.
- During my stay at CTF I will be working on my paper about crossing service systems boundaries with my co-writers Tilo Böhmann, Universität Hamburg, Bo Edvardsson and Bard Tronvoll, CTF. I will also meet with researchers at CTF that are working on the same topic.
Technical services based on IT solutions are becoming increasingly common in many manufacturing industries, but many questions still remain concerning for example, how it affects relationships, and how to create a profitable business models. The introduction of new technology can also be a challenge that must be addressed, especially if the company operates globally.
On March 9 we will start our open networked learning course Making Sense of Service Logic. The aim of the course is to introduce central concepts of service research, by applying them to different business and organizational contexts.
Researchers at CTF are currently testing Oculus Rift in CTF Consumer Lab. Oculus Rift is a technique used in the gaming world to maximize the game experience. Through special glasses the user can see different scenarios and the experience becomes more real, like being in the middle of a 3D movie.
- Within our consumer research we are conducting studies both in our lab and on-site in stores.
Ph. D student in Business Administration, how are your doctoral studies coming along?
- It is going well, thank you! My main focus is primarily on employee involvement in service innovation, but
from April last year I have also participated in the project “User-Oriented Innovation in primary care through innovation teams”. The aim of the project is to improve patients’ well-being as well as raise the level of innovation and reduce costs in primary care.
The Håkan Frisinger Foundation for Transportation Research awarded its 2014 scholarship to Professor Margareta Friman at Karlstad University.
Margareta Friman will receive the scholarship of SEK 250,000 for
combining behavioral science with transportation research, and thus
has increased understanding of the factors that influence the decisions and choices of transport people make.
The scholarship will be awarded by the Håkan Frisinger Foundation
at a seminar held on Apri
We welcome Kaisa Koskela-Huotari, new Ph D Student in Business Administration at CTF.
Kaisa will conduct her studies in the field of Transformative Service Research. Her main supervisor is
Professor Per Skålén.
… Ph D Student in Business Administration, what kind of research are you working on right now?
- My current research focuses on self-tracking and self-quantification practices.
Self-quantification is an increasingly popular movement that aims to monitor and measure human activities, with the help of technology, in order to allow people to get a better understanding of themselves and to enhance their mental, emotional and physical abilities.
On December 17th Jan Wallander and Tom Hedelius Foundation announced the recipients of this autumn’s scholarships. The Foundation promotes Postgraduate studies at foreign universities, and one of the recipients is Henrik öhlin, Ph D student at CTF.
Congratulations Henrik, you are one of the recipients of the scholarship!
- Thank you! I am both happy and proud to receive this scholarship.
CTF expands, and during the last two months we have three new colleagues. Here is a short presentation of our new Ph D Students.
Johan Högberg, Ph D Student in Psychology, will conduct his research within the field of Transformative Service Research with Professor Per Kristensson as main supervisor.
You are now back in Spain after spending four months at CTF. What were your expectations before you came here, and what have you achieved during your visit?
- My expectations before coming here were basically: learning new ways of working and presenting my research at an international level, deepening my dissertation research with the brilliant researchers of CTF, attending research courses, and trying to build partnerships for future research.
CTF’s efforts to develop groundbreaking theoretical knowledge has resulted in multidisciplinary research themes: Service Innovation, Service Management, and Service Experience. Based on these themes CTF is now developing a crosscutting theme on Transformative Service Research, TSR. It is a relatively new field in service research and is increasingly getting more attention in academia.
One year has passed since CTF was appointed "Excellent research group" at Karlstad University, and much has happened since then. Among other things, a new research area – Transformative Service Research – has been initiated along with new researchers and Ph.
On November 13-14, the IBS Conference, 3rd International Conference on Business Servitization, was held in Bilbao, Spain. Servitization, which was the theme of the conference, is what happens when manufacturing companies start focusing on services.
At the conference CTF was represented by researchers Nina Löfberg, Lars Witell and Maria åkesson.
